Teaching to Fish

Monday September 17, 2018
5:30 pm - 7:30 pm

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No matter how skilled we are at applying process improvement methodologies, there are not enough hours in a day for us to solve all problems or capture all of the improvement opportunities in our organizations.   It is only by “paying it forward” and equipping front line leaders with the ability to solve their own problems that we will truly make our mark.  Bob will share how he’s worked with one such leader using the “as we do we teach” approach which he’s expanded to a formal system program that is beginning to change the culture at Aurora Health Care.


3041 N Mayfair Rd, Milwaukee, Wi, 53222

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Bob Loose is an experienced process improvement professional who has spent his last 10 years passionately using Lean and Six Sigma to help people live well at Advocate Aurora Health Care.  He is currently the Manager of Operations Improvement at Aurora St. Luke’s hospital.   Bob offers an unique perspective forged during a career that began with 20 years in the manufacturing sector before joining Aurora.   His areas of expertise include Lean, Six Sigma, Quality Management and Industrial Engineering.   Bob holds a Master’s in Business Administration in Healthcare Management from UW-Milwaukee and a Bachelor’s in Science in Industrial Engineering from UW-Madison.  He’s a senior member of the American Society for Quality and a certified Lean Master Black Belt and Six Sigma Black Belt.

Haley Kovac is the Nurse Manager at Aurora St. Luke’s Medical Center’s Emergency Department in Milwaukee, WI.  Haley has over 12 years’ experience in emergency medicine as a clinical nurse and nurse leader.  Haley’s focus on all aspects of the patient’s experience and quality drives her and her team toward excellence in care.  Haley has a Master’s of Science in Nursing Leadership and a Bachelor of Science in Nursing. Haley is a member of American Organization of Nurse Executives, the Wisconsin Organization of Nurse Executives, and Emergency Nurses Association.

Roundtable Discussion


Presented by Scott Waligora – Harley Davidson

Please join Scott our ASQ Milwaukee Voice of the Customer Chair as he will discuss the features of the new MyASQ website.