Measuring the Effectiveness of Your Quality System

Monday January 21, 2019
5:30 pm - 7:30 pm

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The goal is to have an effective quality management system, systematic processes, and world-class business practices. Metrics are needed to assess the effectiveness of your quality system.
The subject of metrics can be one of the most basic topics in the world of business management.  But few things you manage are as critical to your success!  Metrics and
the data that drive those metrics are the lifeblood of any organization that is intent on succeeding in today’s market.  Your ability to interpret data and develop it into information to be processed into knowledge with sufficient accuracy to allow you to make effective decisions is the foundation upon which your organization achieves success or failure.

What is the right number of metrics for an organization? Does management understand and listen to these metrics? Please join us for answers and insight into your Quality System Effectiveness.


3041 N Mayfair Road, Milwaukee, WI

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Speaker J.R. McGee – Managing Partner & Chief Executive Officer X-Stream Leadership Group
J.R.’s wealth of experience includes 30+ years in services as an Aerospace Executive, Senior Program Manager, Engineer, and Systems Analyst. A certified Master Black Belt in LEAN Six Sigma, J.R. has been developing high performance organizations on a professional and personal level for his entire career.  J.R. holds a degree in Electronic Technology from Troy State University (European Div) and a degree in Business Management from the University of Maryland. He has also completed the Strategic Studies Program at Carnegie Mellon Business Institute.
He and his wife have lived in 14 states and 4 countries, and he’s done business in 34 other countries to date.

Roundtable Discussion

Pre-meeting Clinic “Do Continuous Improvement and Quality fit together?” 5:30 to 6:15 p.m.
This talk will cover why Continuous Improvement and Quality are thought of and handled differently by the vast majority of organizations and whether this is correct.  Since the early creation of ISO 9001, Quality has always stood alone as “the way” to make things better according to many organizations.  Recent ISO 9001 revisions have begun mixing in continual improvement trying to bring the two of them closer together and into the same conversation.  Yet, most organizations still seem to see them and treat them as being completely different and mostly unrelated to each other.  This talk will discuss what the relationship between Quality and Continuous Improvement really is or should be, whether there is a “best way”, “a right way” and why.

Speaker David Behling has volunteered on the ASQ Lean Enterprise Division’s leadership team and chaired the ASQ Lean & Six Sigma Conference, since their beginning (> 10years).. David has worked for organizations in numerous diverse service and manufacturing industries.  He holds Masters Degrees in Metallurgical Engineering and Finance and certifications as a LSSBB, LBC and CQM /OE.