Courses

Emotional Intelligence / Group Dynamics

with Patricia Morrill
Saturday Feb 23, 2019

Do you wonder why some teams experience high performance while others struggle to just get through a meeting?  Know-how isn’t enough to be successful.  How does your organization handle conflicts?  Avoidance doesn’t make it go away.  Are you aware of how you impact others?  This is important insight for building relationships of any kind.  This leadership course delves into tactics to raise your emotional intelligence to new heights for successful interactions.   Whether you are a designated leader or you lead without authority, you will discover valuable strategies to learn new skills.

Learning Objectives:

  1. Describe the key components for assessing emotional intelligence.
  2. Identify how group dynamics are affected by the emotional intelligence skill level of its team members.
  3. Formulate a plan to analyze improvements in building relationships.

-canceled- Basic Excel for Data Collection and Analysis

with Arnot Heron
Saturday Feb 23, 2019

Objectives:

  • To introduce the use of Excel spreadsheets and various basic data functions.
  • To introduce various Excel functions to organize and query data.
  • To introduce various data filtering capabilities (including how to set filters in data to selectively access data).
  • To introduce various graphing and charting techniques (including various line, bar and pie charts).
  • To enable participants to build their own excel spreadsheets utilizing (1) functions to organize and query data, (2) data filtering capabilities and (3) graphing and charting techniques of Excel.

Topics covered include:

  • Reading data into Excel using various formats
  • Basic functions in Excel, arithmetic as well as various logical functions
  • Formatting rows and columns
  • Using formulas in Excel
  • Data filtering in Excel
  • Introduction to the charting capability of Excel
  • Line, Bar and Pie charts

-canceled- Yellow Belt Training Day 1

with Pat Dolan
Saturday Feb 23, 2019

Day 1 Yellow Training Belt: Six Sigma Fundamentals & Define & Measure Phases

This course is intended to help prepare you to pass the ASQ Six Sigma Yellow Belt exam.

a) Levels of cognition for the exam: Remember, Understand, Apply, Analyze, Evaluate, Create
b) Pre-test
c) Six Sigma Fundamentals & Principles: Purpose. The DMAIC Methodology, Lean Foundations & Principles, Six Sigma Roles & Responsibilities
d) Team Basics: Types of Teams, Stages & Development, Decision Making Tools, Communication Methods
e) Quality Tools: Quality tools, Six Sigma Metrics
Define Phase:
f) Project identification & selection methods: Stakeholder Analysis, Process Inputs and outputs
g) Project management basics: Project Charter, Communication plan, Project planning, Project management tools, Phase reviews
Measure Phase:
h) Basic Statistics: Data collection plans, qualitative and quantitative data, Data collection techniques
i) Measurement System Analysis (MSA): MSA terms, Gauge repeatability and reproducibility (GR&R)

Learning Objectives:

  • Understand the ASQ Yellow Belt Body of Knowledge (BOK) that the exam covers.
  • Learn and be able to apply the Six Sigma Problem Solving DMAIC method (Define, Measure, Analyze, Improve, Control)
  • Learn how to take the ASQ Certification Exam using sample exam questions.

Quality Concepts and Tools (morning)

with David Behling
Saturday Feb 23, 2019

In this half day course, we will explore the larger topics of (1) quality concepts, (2) quality tools, and (3) team functions. While we will not be able to exhaustively study these three topics, we will review key concepts and methods that will help you in your daily work. For example, we will learn about how and why quality is necessary for our organizations and discuss the tools used to make the systems work. We will also review some sample questions that will help participants prepare for the Certified Quality Technician certification exam given by ASQ.

Learning Objectives:

  1. Become familiar with the general quality terms and definitions.
  2. Understand what is involved in quality systems and programs
  3. Recognize the different quality charts

Statistical Techniques (afternoon)

with David Behling
Saturday Feb 23, 2019

In this half day course, we will explore the larger topics of (1) general concepts, (2) calculations, and (3) control charts. While we will not be able to exhaustively study these three topics, we will review key concepts and methods that will help you in your daily work. For example, we will learn when and how to create a control chart and how to interpret it in order to take further action. We will also review some sample questions that will help participants prepare for the Certified Quality Technician certification exam given by ASQ.

Learning Objectives:

  1. Become familiar with the statistical terms and formulas
  2. Understand when and why to use statistical tools
  3. Be able to construct and interpret control charts

Leader Standard Work & Policy Deployment / Hoshin Planning

with Rich Budzinski
Saturday Mar 2, 2019

Leader Standard Work (LSW) is considered a foundational element of an effective Lean Program.  Designed to maintain and continually improve the Lean Culture in an organization by way of leadership involvement, it is a data-driven approach to Problem Solving and Improvement.  Leader Standard Work takes place in “Gemba” (Japanese for the location where value creation takes place) and is designed to occupy about 10-15% of a leader’s time.  This class will also explore the other 85%, which includes Breakthrough Improvements and Strategy Deployment (yes, there is Standard Work for that too…different Gemba!).  The relationship between LSW and how it fulfills certain aspects of ISO 9001:2015 / 14001:2015 will be noted as we progress through the session.

We will also contrast LSW to Standard Work for others: Manager, Supervisor, Team Leader, Individual Contributor.

This class is heavy in hands-on involvement by way of team-based case studies and construction of Standard Work.

Advanced Excel for Data Analysis

with Arnot Heron
Saturday Mar 2, 2019

Objectives:

  • To introduce the use of advanced data functions/formulas for Excel spreadsheets.
  • To introduce advanced Excel functions to organize and query data.
  • To introduce advanced data filtering capabilities (including how to set filters in data to selectively access data).
  • To introduce advanced graphing and charting techniques (including various line, bar and pie charts, scatter plots and histograms).
  • To enable participants to build their own advanced excel spreadsheets utilizing:
    • (1) advanced functions/Formulas to organize and query data,
    • (2) advanced data filtering capabilities and
    • (3) advanced graphing and charting techniques of Excel.

Topics covered include the following using excel:

  • Advanced Functions/Formulas to Organize and Query Data,
  • Advanced Data Filtering Capabilities,
  • Advanced Graphing and Charting Techniques,
  • Line, Bar and Pie charts, Box and Whisker Plots,
  • Check Sheets, Control Charts, Design of Experiments (DOE) Diagrams,
  • FMEA (Failure Mode and Effects Analysis) Spreadsheets,
  • Fishbone (Cause & Effect) Diagrams,
  • Flowcharts, Gantt Charts, Histograms, Pareto Charts, Scatter Diagrams,
  • Stratification Diagrams and Employee Instruction Sheets

-canceled- Yellow Belt Training Day 2

with Pat Dolan
Saturday Mar 2, 2019

Day 2 Yellow Belt Training: Analyze, Improve & Control Phases

This course is intended to help prepare you to pass the ASQ Six Sigma Yellow Belt exam.

Review of Day 1
Analyze Phase:
a) Process Analysis Tools: Lean Tools, Failure Mode & Effect
b) Root Cause Analysis
c) Data Analysis: Basic Distribution Types
d) Common & Special Cause Variation
e) Correlation and Regression: Correlation, Regression: Correlation, Regression
f) Hypothesis Testing
Improve and Control Phases
g) Improvement Techniques: Kaizen & kaizen blitz, Plan-Do-Check-Act (PDCA) cycle, Cost benefit analysis
h) Control Tools and Documentation: Control Plan, Control Charts, Document Control

Learning Objectives:

  • Understand the ASQ Yellow Belt Body of Knowledge (BOK) that the exam covers.
  • Learn and be able to apply the Six Sigma Problem Solving DMAIC method (Define, Measure, Analyze, Improve, Control)
  • Learn how to take the ASQ Certification Exam using sample exam questions.

Metrology and Calibration (morning)

with David Behling
Saturday Mar 2, 2019

In this half day course, we will explore the larger topics of (1) Types of Measurement and Test Equipment (M&TE), (2) Control and Maintenance of M&TE, and (3) Calibration of M&TE. While we will not be able to exhaustively study these three topics, we will review key concepts and methods that will help you in your daily work. For example, we will learn about the risks of choosing an incorrect measuring or calibration system. We will also review some sample questions that will help participants prepare for the Certified Quality Technician certification exam given by ASQ.

Learning Objectives:

  1. Understand what Metrology is and its benefits to quality
  2. Understand what Calibration is and its benefits to quality
  3. Be able to best methods to use for Metrology and Calibration

Inspection and Test (afternoon)

with David Behling
Saturday Mar 2, 2019

In this half day course, we will explore the larger topics of (1) Blueprint Reading and Interpretation, (2) Inspection Concepts, (3) Inspection Techniques and Processes, (4) Sampling, and (5) Nonconforming Material. While we will not be able to exhaustively study these five topics, we will review key concepts and methods that will help you in your daily work. For example, we will learn about the different methods for inspection and discuss the reasons for creating a sampling plans. We will also review some sample questions that will help participants prepare for the Certified Quality Technician certification exam given by ASQ.

Learning Objectives:

  1. Be able to confidently understand a blueprint in order to ask questions
  2. Understand the thought process in creating an Inspection Plan
  3. Understand when a product is non-conforming

-canceled- Yellow Belt Sample Certification Exam Questions

with Pat Dolan
Saturday Mar 9, 2019

Day 3 Yellow Belt Training: Review of YB Body of Knowledge, Pre & Post-tests of Sample YB Exam

This course is intended to help prepare you to pass the ASQ Six Sigma Yellow Belt exam.

Reviews
a) Sample Exam Pre-test
b) Review of Day 1 & Day 2
c) Review Yellow Belt Body of Knowledge: Section question counts
d) Taking Exams: Methods and tips, Open book exam, Exam dates
e) Study methods: Udemy, Various free sample tests online
f) Sample Test #1
g) Discussion
h) Sample Test #2
i) Q&A

Learning Objectives:

  • Understand the ASQ Yellow Belt Body of Knowledge (BOK) that the exam covers.
  • Learn and be able to apply the Six Sigma Problem Solving DMAIC method (Define, Measure, Analyze, Improve, Control)
  • Learn how to take the ASQ Certification Exam using sample exam questions.

Aligning Strategy with the V O C (morning)

with Patricia Morrill
Saturday Mar 9, 2019

Understanding what your customers need and want must be the foundation of any strategic planning efforts. Many times strategies are much like a wish list and have no connection to how the organization is truly performing for their customers. This does not set leadership up for successfully meeting strategic goals.

This course provides you with processes and tools to gather customer input and integrate that valuable information into strategic planning and a continuous improvement framework. Participants will learn how adapting to changes in customer requirements will not only build strong relationships, but will reduce business risk.

Learning Objectives:

  1. Describe how voice of the customer influences successful strategic planning.
  2. Identify team benefits of direct involvement in gathering customer input.
  3. Recognize the business risk of making assumptions of what customers need.

C I and Quality Costs (afternoon)

with Rick Goodson
Saturday Mar 9, 2019

Although the traditional quality cost methodology of Prevention, Appraisal, and Failure is widely published, it is only one of many quality costs methodology, many better suited for driving continuous improvements. Focusing on a Cost of Quality model that aligns with process costs and traditional accounting processes yields better employee buy-in and results in improved results. This half-day course will explore five quality cost models and examples of improvement gains based on their use.

Excel Pivot Tables (morning)

with Sara Falkiewicz
Saturday Mar 9, 2019

The introduction to Pivot Tables course will begin with the basic definition of a pivot table and how it works, along with the data inputs needed. We will review all of the ways a Pivot Table can make students more efficient – from sorting and filtering to calculations. We will review formatting and visualizations and maintaining a Pivot Table display long term. Working knowledge and experience with Excel required, including sorting, filtering, formatting and formula/function building.

Introduction to Microsoft Access (afternoon)

with Justin Holder
Saturday Mar 9, 2019

Do you have more data than Excel can seem to manage?  Access may be the next tool for you.  Microsoft Access is a database management tool with integrated graphical interface.  Access allows you to store and manage large sets of local data or share data from external sources such a database server.  In this short course, we will cover the basics of tables, relationships, queries, forms, and reports.  We will also explore how to structure data efficiently to maximize your opportunities to do something useful.  While this course is introductory, a firm grasp of Excel is recommended including formulas and pivot tables.

Prereq: Students are required to bring laptop with Access loaded to allow them to work through examples with the instructor. Course will be taught using Excel 2016. Excel 2010 and 2013 are also acceptable though there will be some differences.

Learning Objectives:

  1. Import and export data from tables.
  2. Make queries on data from multiple tables.
  3. Create a form and a report from data.

Quality Audits (morning)

with Judy Sullivan
Saturday Mar 9, 2019

  • Understand the evolution of the ISO-9001 standard including the updates to the 2015 revision of ISO-9001.
  • Be able to interpret ISO-9001 standards from an auditor’s point of view.
  • Create qualified internal auditors that can probe and help provide good feedback about how well the Quality Management System is working.
  • Understand the Process Approach.
  • Learn how to plan, conduct and report the results on an internal audit
  • Prepare the attendees for the internal auditing portion of the CQT exam

C/A & P/A (afternoon)

with Jodi McMahon
Saturday Mar 9, 2019

In this half day course, we will explore the larger topics of (1) risk management (including preventive actions) and (2) corrective actions. While we will not be able to exhaustively study these two topics, we will review key concepts and methods that will help you in your daily work. For example, we will learn about the risk management process, practice interpreting a FMEA matrix, and discuss how to identify mistake proofing opportunities. We will also review some sample questions that will help participants prepare for the Certified Quality Technician certification exam given by ASQ.

Learning Objectives:

  1. Identify differences between correction and prevention activities.
  2. Review various models of risk assessment and corrective action.
  3. Practice interpretation of typical risk mitigation and corrective action tools.